[Important Information for Plattsburgh Campus Students] Important Dining Service Updates

[Catherine Keleher]

Dear Cardinal Community,

We want to acknowledge that our dining services have not been meeting
expectations. We hear you and we agree. We apologize that we’ve let you
down. Dining is an integral part of your campus experience and we are
actively working around the clock to address the challenges we have been
facing. We are committed to making significant improvements and rebuilding
your trust in us.

To address our shared concerns, here are the immediate steps we are taking:

   1. *Staffing and Culinary Support: *We experienced unprecedented
   staffing shortages, so we have activated corporate support to bring
   additional team members and culinary experts from across our region to
   strengthen our operations, lead training and provide immediate support.
      1. *Hiring New Associates:* We have initiated a hiring process to
      fill our open positions, aiming to strengthen our team and
improve service.
      2. *Manager Availability:* Our managers will be present during all
      hours of operation to listen to your concerns, answer questions, and
      provide additional assistance.
   2. *Dine with the Director:* Beginning this *Friday, September 13th at
   10:30-11:30 a.m. in Clinton Dining Hall*, we invite campus community
   members to meet with our Chartwells Leadership team to share your
   experiences and ideas. These meetings will continue on a monthly basis.
   3. *Technology Issues:* Some students have experienced problems
   accessing their meal plans through their ID cards. Our point-of-sale system
   team is working tirelessly to address these back-end issues. Please be
   assured that the problem is not with your ID card.
      1. The point-of-sale system at Kent, Halal Shack, and the Cardinal
      Market & Starbucks Cafe have all been remedied and are now
working properly.
      2. Any other issues are expected to be fixed today. If you experience
      any problems, at any point, accessing your plan, please visit the CAS
      office or email plattsburghcas at plattsburgh.edu for assistance.
   4. *Order through the Ghost Kitchen: *Our new Ghost Kitchen is now
   available on Boost! Our innovative menu offers rotating, bowl-style
   offerings that are Avoiding Gluten, in a build-your-own model for pick-up
   at The Market.
   5. *Customer Appreciation Events:* As we work to rebuild your trust, we
   will be hosting appreciation events beginning next week with special menus
   and giveaways. Follow us on Instagram, @plattsburghcas, or check the Digest
   for more information.

We appreciate your patience and understanding as we continue to make these
improvements. And we look forward to better serving you, while creating a
positive dining experience for the entire Cardinal Community.

On behalf of CAS & Chartwells,
CATHERINE KELEHER
*Executive Director*
*College Auxiliary Services*
101 Broad Street
0104B Clinton Dining Hall
Plattsburgh, NY 12901
(o) 518-564-2033 <+1-518-564-2033>
(c) 518-578-0463 <+1-518-578-0463>
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