[Important Information for Employees] ITS Update: AI Resources, Virtual Technician Pilot, and Improved Campus Digests

[Information Technology Services CIO Office]

Dear campus community,

SUNY Plattsburgh Information Technology Services is sharing new resources
and features to help you explore AI responsibly, find technology
assistance, and stay connected with campus announcements.

*Guidance for using campus AI services*

Interested in using AI but unsure where to begin? Our Artificial
Intelligence at SUNY Plattsburgh
<https://plattsburgh.teamdynamix.com/TDClient/90/Portal/KB/Article/23406/Artificial-Intelligence-at-SUNY-Plattsburgh>
guide brings together information about Google Gemini, Microsoft 365
Copilot Chat, and Zoom AI, available through our campus agreements.

You’ll find sign-in instructions, videos, and guidance for confirming that
you’re using your SUNY Plattsburgh account. The articles also explain
responsible use, protecting university information, and requesting review
of other AI tools or proposed uses. Always review AI-generated responses
for accuracy and follow applicable course and university requirements.

*Try the ITS Virtual Technician*

We’re piloting the *ITS Virtual Technician* in the ITS portal and
MyPlattsburgh. This chatbot provides another starting point for campus
technology questions. Ask a question in your own words, such as “Where do I
get my email?” or “How do I reset my password?” and follow the guidance and
linked resources.

The Helpdesk remains available when you need additional assistance. Your
feedback during the pilot will help us improve the experience.

Visit Using the ITS Virtual Technician
<https://plattsburgh.teamdynamix.com/TDClient/90/Portal/KB/Article/23569/Using-the-ITS-Virtual-Technician>
for a video introduction and instructions.

*New email and portal digests*

The Student and Employee Digests are getting a clearer, more organized
format, with concise summaries, categories, and easier-to-find dates and
links.

   - *Portal and mobile app:* The digest views will become available during
   the week of *September 21st*.
   - *Email:* The updated format will begin with the morning digests
on *Wednesday,
   September 23*.

*Watch the video and explore the new email and portal digests
<https://plattsburgh.teamdynamix.com/TDClient/90/Portal/KB/Article/23581/New-Email-and-Portal-Digests>*
for a walkthrough of the updated format and features.

These improvements help us meet students where they already connect with
campus: in MyPlattsburgh and its mobile app, as well as email.

Accessibility is a central reason for this work. Readable text and
consistent organization help more people access announcements, including
those using screen readers and other assistive technology. They also
support our responsibility to provide accessible digital information.

AI helps summarize and organize submissions at the volume our lists receive
each day. Because individual editorial review of every announcement is not
practical, clear and complete submissions remain essential.

When submitting an announcement, please:

   - Put the complete information in the email body; use flyers and
   attachments as supplements.
   - Include a descriptive subject, specific dates and times, location,
   deadlines, and contact information.
   - Provide a direct, descriptive link for the action you want readers to
   take, including alongside any QR code.
   - Keep formatting simple and proofread for accuracy.

These are longstanding expectations. They matter even more as the same
submission now supports both email and portal announcements. Clear source
information helps your message reach people accurately in each location.

Review How to Send an Accessible Message to the Student or Employee Digest
<https://plattsburgh.teamdynamix.com/TDClient/90/Portal/KB/Article/22934/How-to-Send-an-Accessible-Message-to-the-Student-or-Employee-Digest>
for submission guidance.

Thank you for helping us make campus technology and communications more
accessible and useful. For questions or feedback, contact
helpdesk at plattsburgh.edu.

*Information Technology Services*

-- 

*TJ Myers*

Director & Chief Information Officer

Information Technology Services

215 Feinberg

101 Broad Street
<https://maps.google.com/?q=101+Broad+Street+Plattsburgh,+NY+12901&entry=gmail&source=g>

Plattsburgh, NY 12901
<https://maps.google.com/?q=101+Broad+Street+Plattsburgh,+NY+12901&entry=gmail&source=g>

(o) 518-564- <(518)%20564-2449>5180

(f) 518-564-3817

*plattsburgh.edu <http://plattsburgh.edu/>*
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