[Important Information for Employees] Third-Party Vendor Security Breach Impacting Campus Ticketing System

[Information Technology Services CIO Office]

Dear Members of our Campus Community,


Today, SUNY Plattsburgh was made aware that “AudienceView” (formerly known
as “University Tickets”), our third-party vendor for campus event
ticketing, experienced a security breach.  AudienceView has shared that
this breach impacts individuals who used this system to purchase tickets
between February 17- 21, 2023 for campus events. As we understand it,
personal information breached from AudienceView’s system includes payment
card information.


In response, Information and Technology Services initiated an information
security incident to evaluate the scope of the third-party data breach and
its impact on the campus community.  Our team is actively working with
AudienceView, along with other partners, to review this matter further.


AudienceView will be notifying those impacted via email with information
and instructions about next steps.  If you purchased tickets with a payment
card for university events through plattsburgh.universitytickets.com during
the dates noted above, please be aware that you may receive a communication
from AudienceView.  Please be sure to review this email carefully for
instructions.


In addition, we encourage anyone who has purchased tickets through
plattsburgh.universitytickets.com between February 17-21, 2023 to check
your credit card statements immediately, contact your banking institution
regarding any suspicious transactions, and report the suspicious
transactions to University Police or your local police department.


Further details will be provided as they become available.


Thank you.



-- 

*TJ Myers*

Director & Chief Information Officer

Information Technology Services

215 Feinberg

101 Broad Street
<https://maps.google.com/?q=101+Broad+Street+Plattsburgh,+NY+12901&entry=gmail&source=g>

Plattsburgh, NY 12901
<https://maps.google.com/?q=101+Broad+Street+Plattsburgh,+NY+12901&entry=gmail&source=g>

(o) 518-564- <(518)%20564-2449>5180

(f) 518-564-3817

*plattsburgh.edu <http://plattsburgh.edu/>*
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://ls.plattsburgh.edu/pipermail/critical-employees/attachments/20230223/bdda17f0/attachment.htm>