[Important Information for Students] New Ways to Find Campus Updates and Technology Help

[Information Technology Services CIO Office]

Dear students,

SUNY Plattsburgh Information Technology Services is introducing new ways to
stay connected with campus, get technology help, and learn about the AI
tools available through your university account.

*Your campus digest, easier to explore*

The Student Digest is getting a clearer format with announcements organized
by category, concise summaries, and easier-to-find dates and links. Find
campus events, opportunities, and important deadlines in your email or
through MyPlattsburgh—including its mobile app.

   - *MyPlattsburgh and the mobile app:* The new digest view will become
   available during the week of *September 21st*. Look for the *Digest*
   link under your *Student* tab.
   - *Email:* The updated Student Digest will arrive beginning *Wednesday
   morning, September 23*.

In the portal and mobile app, browse *By Category* to explore topics or *By
Date* to find upcoming events and deadlines.

*Watch the video and explore the new email and portal digests
<https://plattsburgh.teamdynamix.com/TDClient/90/Portal/KB/Article/23581/New-Email-and-Portal-Digests>.*

These improvements put accessibility first. Consistent headings, readable
text, and clearer links make announcements easier to navigate, including
for people using screen readers and other assistive technology. AI helps
summarize and organize the announcements so you can scan what’s happening
and follow links for details.

*Try the ITS Virtual Technician*

Have a campus technology question? We’re piloting the *ITS Virtual
Technician* in MyPlattsburgh and the ITS portal. Ask questions in your own
words, such as “Where do I get my email?” or “How do I reset my password?”
and follow the linked instructions.

It’s another place to start when you need help, and the Helpdesk remains
available if your question isn’t resolved. Your feedback will help us
improve the pilot.

Meet the ITS Virtual Technician and watch the introduction
<https://plattsburgh.teamdynamix.com/TDClient/90/Portal/KB/Article/23569/Using-the-ITS-Virtual-Technician>
.

*Explore campus AI resources*

Our Artificial Intelligence at SUNY Plattsburgh
<https://plattsburgh.teamdynamix.com/TDClient/90/Portal/KB/Article/23406/Artificial-Intelligence-at-SUNY-Plattsburgh>
guide explains how to access Google Gemini, Microsoft 365 Copilot Chat, and
Zoom AI using your university account. You’ll find videos, sign-in
instructions, and guidance for responsible use.

Check AI responses for accuracy, protect your personal information, and
follow your instructor’s rules for AI use in each course and assignment.

Questions or feedback? Contact helpdesk at plattsburgh.edu.

*Information Technology Services*
-- 

*TJ Myers*

Director & Chief Information Officer

Information Technology Services

215 Feinberg

101 Broad Street
<https://maps.google.com/?q=101+Broad+Street+Plattsburgh,+NY+12901&entry=gmail&source=g>

Plattsburgh, NY 12901
<https://maps.google.com/?q=101+Broad+Street+Plattsburgh,+NY+12901&entry=gmail&source=g>

(o) 518-564- <(518)%20564-2449>5180

(f) 518-564-3817

*plattsburgh.edu <http://plattsburgh.edu/>*
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