[Important Information for Employees] Zoom Issues for some employees

[Information Technology Services CIO Office]

Good morning,

We are experiencing an issue with the user sycning and license provising
system with Zoom. Unfortunately this has affected the ability for a small
number of users to be able to login to Zoom. The error looks like this:

[image: image.png]
Our IT team's are working with Zoom to identify root cause and resolution.
In the meantime if you get this error when attempting to login to Zoom,
please enter a ticket into our ITS portal (its.plattsburgh.edu) or email
the helpdesk at helpdesk at plattsburgh.edu.

As a temporary workaround, we have had some success manually "reactivating"
accounts which is a process that can be completed once a ticket is entered.

We will followup when the issue is fully resolved.

Thank you,
TJ


-- 

*TJ Myers*

Director & Chief Information Officer

Information Technology Services

215 Feinberg

101 Broad Street
<https://maps.google.com/?q=101+Broad+Street+Plattsburgh,+NY+12901&entry=gmail&source=g>

Plattsburgh, NY 12901
<https://maps.google.com/?q=101+Broad+Street+Plattsburgh,+NY+12901&entry=gmail&source=g>

(o) 518-564- <(518)%20564-2449>5180

(f) 518-564-3817

*plattsburgh.edu <http://plattsburgh.edu/>*
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