[Important Information for Employees] Duo outages causing issues with campus login's

[Information Technology Services CIO Office]

Good morning,

Many users have reported issues receiving SMS or phone calls from DUO which
is affecting their ability to login to campus services, this is only
affecting those that use SMS or phone call methods to authenticate. If you
are using the DUO mobile app, you are not affected.

The issue is on DUO's end and based on their systems status page
<https://status.duo.com/> it appears to be affecting all of their
customers.  If you are experiencing login difficulties, please contact the
campus helpdesk at 518-564-4433 or helpdesk at plattsburgh.edu and they will
assist with ways to work around this issue.

As part of our best practices, we encourage all users to download and use
the DUO mobile app as it works using push technology and even offline
without cell/wifi coverage. This eliminates the need to receive SMS or
phone messages prior to login. You can learn more about the DUO app here
<https://www.plattsburgh.edu/academics/resources/technology/helpdesk/netid.html>
or
visit the helpdesk on the first floor of Feinberg Library for more details.

-- 

*TJ Myers*

Director & Chief Information Officer

Information Technology Services

215 Feinberg

101 Broad Street
<https://maps.google.com/?q=101+Broad+Street+Plattsburgh,+NY+12901&entry=gmail&source=g>

Plattsburgh, NY 12901
<https://maps.google.com/?q=101+Broad+Street+Plattsburgh,+NY+12901&entry=gmail&source=g>

(o) 518-564- <(518)%20564-2449>5180

(f) 518-564-3817

*plattsburgh.edu <http://plattsburgh.edu/>*
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