[Important Information for Employees] DUO Authentication Issues on Android devices

[Information Technology Services CIO Office]

Campus Community,

Duo has reported that users of *Android devices aren't receiving push
notifications* on their devices when messages are sent to verify their
authentication. The result is that some users are having difficulty
confirming their login.

*If you are experiencing these issues, you can open the Duo Mobile
application on your device to trigger the approve/deny authentication
workflow as a temporary workaround.*

Duo is still working on the issue and updates on the current status can be
found at https://status.duo.com.

If you need further assistance, please call our helpdesk at 518-564-4433,
send us an email at helpdesk at plattsburgh.edu, or submit a ticket on our
portal https://its.plattsburgh.edu.

Thank you.

-- 

*TJ Myers*

Director & Chief Information Officer

Information Technology Services

215 Feinberg

101 Broad Street
<https://maps.google.com/?q=101+Broad+Street+Plattsburgh,+NY+12901&entry=gmail&source=g>

Plattsburgh, NY 12901
<https://maps.google.com/?q=101+Broad+Street+Plattsburgh,+NY+12901&entry=gmail&source=g>

(o) 518-564- <(518)%20564-2449>5180

(f) 518-564-3817

*plattsburgh.edu <http://plattsburgh.edu/>*
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