<div dir="ltr">Hi,<br><br>We've received a few reports of an error message that appears when students login to Brightspace that reads, "An embedded page at <a href="http://cdn.Isc.brightspace.com">cdn.Isc.brightspace.com</a> says Error retrieving credentials."<p style="margin:0px 0px 1em;color:rgb(32,33,34);font-family:Lato,"Lucida Sans Unicode","Lucida Grande",sans-serif;letter-spacing:0.2px"><span id="gmail-docs-internal-guid-4510dace-7fff-d43a-d042-dc6329e2ad3c"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"><span style="border:none;display:inline-block;overflow:hidden;width:624px;height:235px"><img src="https://lh3.googleusercontent.com/3uE8keDIUpoh0raTpR7z1lBCQ2H_KIuqzXyXQRneF-p6hlmUxsq5RZgIE_jlHRfaIjGux7HoK_FzK3vWI3fXpo9XeipEUw-6S_8o5B6DyQR0K6f-_EbX4FjunjTU2W0_1g9ztgpRqY4xyICZ1KUwQgA" width="543" height="204" style="margin-left: 0px; margin-top: 0px; margin-right: 0px;"></span></span></span><br></p><p style="margin:0.5em 0px 1em;color:rgb(32,33,34);letter-spacing:0.2px"><font face="arial, sans-serif"></font></p><p style="margin:0.5em 0px 1em;color:rgb(32,33,34);letter-spacing:0.2px"><font face="arial, sans-serif">We reported the issue to the SUNY Brightspace team and they informed us this error is due to the enduser's browsers hanging on to a cached version of a Brightspace widget that was just recently updated. </font></p><p style="margin:0.5em 0px 1em;color:rgb(32,33,34);letter-spacing:0.2px"><font face="arial, sans-serif">If you are seeing this issue at login, </font><span style="font-family:arial,sans-serif;letter-spacing:0.2px"><b>clearing the cache on your browser should resolve the problem</b> and remove the error message.</span></p><p style="margin:0.5em 0px 1em;color:rgb(32,33,34);letter-spacing:0.2px"><span style="font-family:arial,sans-serif;letter-spacing:0.2px">If you are unsure how to clear your cache, we recommend doing a google search that reads, "How do I clear my browser cache in _______?" (Fill in the browser name, i.e. Edge, Chrome, Safari, Firefox, etc)</span><br></p><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><b><font size="2">TJ Myers</font></b></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><font size="2">Director & Chief Information Officer</font></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><span style="font-size:small">Information Technology Services</span><br></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><font size="2">215 Feinberg</font></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><font size="2"><a href="https://maps.google.com/?q=101+Broad+Street+Plattsburgh,+NY+12901&entry=gmail&source=g" style="color:rgb(17,85,204)" target="_blank">101 Broad Street</a></font></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><font size="2"><a href="https://maps.google.com/?q=101+Broad+Street+Plattsburgh,+NY+12901&entry=gmail&source=g" style="color:rgb(17,85,204)" target="_blank">Plattsburgh, NY 12901</a></font></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><font size="2">(o) <a href="tel:(518)%20564-2449" value="+15185643824" style="color:rgb(17,85,204)" target="_blank">518-564-</a>5180</font></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><span style="font-size:small">(f) 518-564-</span><span style="font-size:small">3817</span><br></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><b><font size="2"><a href="http://plattsburgh.edu/" style="color:rgb(17,85,204)" target="_blank">plattsburgh.edu</a></font></b></p><div style="margin:0in 0in 0pt"><span style="font-family:"Times New Roman",serif;font-size:12pt"><font color="#000000"><br></font></span></div><div style="margin:0in 0in 0pt"><img src="https://web.plattsburgh.edu/files/914/images/SUNY-Plattsburgh-Email-Logo-2018.jpg"></div></div></div></div>