<div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><b><i>SENT ON BEHALF OF CHARTWELLS DINING SERVICES</i></b></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Dear Students,</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br>We acknowledge and sincerely regret the frustration and dissatisfaction many of you have expressed regarding food quality, service options, and wait times at campus dining locations. Your feedback is crucial to us, and we are committed to making real and noticeable improvements to your dining experience.<br><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><b>Here's what we are doing to address your concerns:</b><br><ul><li><b>Corporate Leadership on Campus:</b> Next week, our corporate leadership team will be on campus from Sunday through Wednesday to directly assess the current issues and work alongside our local team to implement immediate solutions.</li><li><b>Town Hall Meeting:</b> We will host a Campus Town Hall on Dining Services with Chartwells corporate leadership to ensure we hear your concerns and answer your questions. Date, time and location are to be determined and will be shared next week. </li><li><b>Actionable Solutions in Progress:</b> Our team is currently working on solutions to:</li><ul><li>Reduce wait times through added staffing and streamlined workflows.</li><li>Improve food quality and variety, including ensuring that all meals meet safety and quality standards.</li><li>Address specific concerns about undercooked food and ensure immediate action is taken when such incidents occur.</li></ul><li><b>Ongoing Communication and Updates:</b> We are committed to transparency and will provide an update on the progress of our solution plans by Wednesday, 9/25.<br></li></ul>We are dedicated to making significant improvements and welcome continued feedback from our students and campus community. Thank you for your patience as we address these important issues.<br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><b>Thank you,</b></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><b>Chartwells Dining Services</b></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div style="margin:0px;padding:0px;background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;color:rgb(0,0,0);font-size:12px;display:inline-block;font-family:Helvetica,Arial,sans-serif;line-height:18px"><div style="margin:0px;padding:0px;background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;text-transform:uppercase;font-size:14px"><div style="margin:0px;padding:0px;background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;text-transform:none;font-size:12px;display:inline-block;line-height:18px"><div style="margin:0px;padding:0px;background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;text-transform:uppercase;font-size:14px"><div style="margin:0px;padding:0px;background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;font-family:AvenirLT-Medium,Arial,Helvetica,sans-serif;font-size:18px;text-transform:none"><div style="margin:0px;padding:0px;background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;font-family:Helvetica,Arial,sans-serif;font-size:14px;line-height:18px;text-transform:uppercase"><div style="margin:0px;padding:0px;background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;line-height:18px"><div style="margin:0px;padding:0px;background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;font-size:12px;line-height:18px;text-transform:none"><div style="margin:0px;padding:0px;background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;font-size:14px;line-height:18px;text-transform:uppercase"><div style="font-size:12px;line-height:18px;margin:0px;text-transform:none"><div style="font-weight:bold;font-size:14px;line-height:18px;margin:0px;text-transform:uppercase">CATHERINE KELEHER</div><div style="font-weight:400;line-height:18px;margin:0px"><i>Executive Director</i></div><div style="line-height:18px;margin:0px"><b>College Auxiliary Services</b></div><div style="font-weight:400;line-height:18px;margin:0px">101 Broad Street</div><div style="font-weight:400;line-height:18px;margin:0px">0104B Clinton Dining Hall<br>Plattsburgh, NY 12901</div><div style="font-weight:400;line-height:18px;margin:0px"><span style="display:inline">(o) </span><a href="tel:+1-518-564-2033" title="Office Phone Number" style="color:rgb(200,16,46);background-color:transparent;line-height:18px;display:inline;margin:0px" target="_blank">518-564-2033</a></div><div style="font-weight:400;line-height:18px;margin:0px"><span style="display:inline">(c) </span><a href="tel:+1-518-578-0463" title="Mobile Phone Number" style="color:rgb(200,16,46);background-color:transparent;line-height:18px;display:inline;margin:0px" target="_blank">518-578-0463</a></div></div><b><img width="96" height="54" src="https://ci3.googleusercontent.com/mail-sig/AIorK4x00-UUTn8yaFo3ZYDJERn0DWepJvdJko81yWBEpJIv3MP48j-LoPX4wrehxuvk8ThA5kcOz80"></b><br></div></div></div></div></div></div></div></div></div><p style="color:rgb(0,0,0);font-size:12.8px;margin:0px;line-height:normal;font-family:Arial"><b></b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>