<div dir="ltr"><div>We were able to identify an external issue with user syncing and license provisioning that impacted a small number of Zoom accounts on campus. A temporary fix was implemented early this afternoon to reestablish licenses for impacted users.  We are currently waiting for additional communication from Zoom on the root cause and any further action(s) that may be required.<br><br>We apologize for any inconveniences you may have experienced with Zoom earlier today.  Additional updates will be provided as information becomes available.</div><div><br></div><div>Thank you,</div><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><b><font size="2">TJ Myers</font></b></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><font size="2">Director & Chief Information Officer</font></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><span style="font-size:small">Information Technology Services</span><br></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><font size="2">215 Feinberg</font></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><font size="2"><a href="https://maps.google.com/?q=101+Broad+Street+Plattsburgh,+NY+12901&entry=gmail&source=g" style="color:rgb(17,85,204)" target="_blank">101 Broad Street</a></font></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><font size="2"><a href="https://maps.google.com/?q=101+Broad+Street+Plattsburgh,+NY+12901&entry=gmail&source=g" style="color:rgb(17,85,204)" target="_blank">Plattsburgh, NY 12901</a></font></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><font size="2">(o) <a href="tel:(518)%20564-2449" value="+15185643824" style="color:rgb(17,85,204)" target="_blank">518-564-</a>5180</font></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><span style="font-size:small">(f) 518-564-</span><span style="font-size:small">3817</span><br></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><b><font size="2"><a href="http://plattsburgh.edu/" style="color:rgb(17,85,204)" target="_blank">plattsburgh.edu</a></font></b></p><div style="margin:0in 0in 0pt"><span style="font-family:"Times New Roman",serif;font-size:12pt"><font color="#000000"><br></font></span></div><div style="margin:0in 0in 0pt"><img src="https://web.plattsburgh.edu/files/914/images/SUNY-Plattsburgh-Email-Logo-2018.jpg"></div></div></div></div>