<div dir="ltr"><div><div><span id="gmail-docs-internal-guid-e438ec77-7fff-5c10-4f0f-51e99ee60cce"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap"><span style="font-variant-numeric:normal;font-variant-east-asian:normal;background-color:transparent;font-size:11pt;vertical-align:baseline">Dear</span><span style="font-variant-numeric:normal;font-variant-east-asian:normal;background-color:transparent;font-size:11pt;font-weight:700;vertical-align:baseline"> </span><span style="color:rgb(34,34,34);font-variant-numeric:normal;font-variant-east-asian:normal;font-size:11pt;vertical-align:baseline">Members of our Campus Community</span><span style="font-variant-numeric:normal;font-variant-east-asian:normal;background-color:transparent;font-size:11pt;font-weight:700;vertical-align:baseline">,</span>
</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap"><span style="font-variant-numeric:normal;font-variant-east-asian:normal;background-color:transparent;font-size:11pt;font-weight:700;vertical-align:baseline"><br></span></span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">I am writing to share an update on the AudienceView security incident announced yesterday.</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">As previously shared, “AudienceView” (formerly known as “University Tickets”), our third-party vendor for campus event ticketing, notified us yesterday that it experienced a security breach.  Our campus, along with many other universities, was impacted. </span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">In response, Information Technology Services convened our security incident response team, which has been working with our partners and the vendor to evaluate this incident and ensure we are safeguarding your privacy.  </span><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;text-decoration-line:underline;vertical-align:baseline;white-space:pre-wrap">Today, out of an abundance of caution, we made the decision to take the ticketing system offline until more information is known</span><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">.  This will continue until we are confident that the vendor’s security issue has been resolved to our satisfaction.  </span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">Since no online tickets for any events will be sold through AudienceView, we wanted to share with you how tickets for events can be purchased.   Tickets can be purchased through the contact information below.</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;text-decoration-line:underline;vertical-align:baseline;white-space:pre-wrap">Athletics event tickets</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">To make arrangements to purchase tickets using a secure payment method contact</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><a href="mailto:burghytickets@plattsburgh.edu" style="text-decoration-line:none"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;text-decoration-line:underline;vertical-align:baseline;white-space:pre-wrap">burghytickets@plattsburgh.edu</span></a></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">518-564-4062</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;text-decoration-line:underline;vertical-align:baseline;white-space:pre-wrap">Student group event tickets</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">To purchase a ticket for these events please go to the Angell College Center Information Window, where you will receive your ticket and make your transaction. It is suggested that you get your tickets earlier in the day; as lines are expected. Questions can be sent to </span><a href="mailto:studentactivities@plattsburgh.edu" style="text-decoration-line:none"><span style="font-size:11pt;font-family:Arial;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;text-decoration-line:underline;vertical-align:baseline;white-space:pre-wrap">studentactivities@plattsburgh.edu</span></a><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap"> or call 518-564-4830</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;vertical-align:baseline;white-space:pre-wrap">SUNY Plattsburgh takes the privacy of its community members very seriously and we thank you for your patience and understanding.</span></p></span><br class="gmail-Apple-interchange-newline"></div>-- <br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><b><font size="2">TJ Myers</font></b></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><font size="2">Director & Chief Information Officer</font></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><span style="font-size:small">Information Technology Services</span><br></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><font size="2">215 Feinberg</font></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><font size="2"><a href="https://maps.google.com/?q=101+Broad+Street+Plattsburgh,+NY+12901&entry=gmail&source=g" style="color:rgb(17,85,204)" target="_blank">101 Broad Street</a></font></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><font size="2"><a href="https://maps.google.com/?q=101+Broad+Street+Plattsburgh,+NY+12901&entry=gmail&source=g" style="color:rgb(17,85,204)" target="_blank">Plattsburgh, NY 12901</a></font></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><font size="2">(o) <a href="tel:(518)%20564-2449" value="+15185643824" style="color:rgb(17,85,204)" target="_blank">518-564-</a>5180</font></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><span style="font-size:small">(f) 518-564-</span><span style="font-size:small">3817</span><br></p><p style="font-size:12.8px;color:rgb(0,0,0);margin:0px;line-height:normal;font-family:Arial"><b><font size="2"><a href="http://plattsburgh.edu/" style="color:rgb(17,85,204)" target="_blank">plattsburgh.edu</a></font></b></p><div style="margin:0in 0in 0pt"><span style="font-family:"Times New Roman",serif;font-size:12pt"><font color="#000000"><br></font></span></div><div style="margin:0in 0in 0pt"><img src="https://web.plattsburgh.edu/files/914/images/SUNY-Plattsburgh-Email-Logo-2018.jpg"></div></div></div></div></div>